FREQUENTLY ASKED QUESTIONS
What time can we arrive before our party begins?
Party rooms & tables will become available 15 minutes prior to your reservation. Your group is welcome to enjoy the other attractions before or after your party reservation.
Is there an area for parents to sit and watch kids?
Yes. We have a observation lounge upstairs that is great for parents to relax and keep and eye on their kids. We have leather recliners and big screens TVs, to help you relax.
I am concerned about my younger child jumping with older kids, how do you address that?
We have a dedicated tumbling area specifically for the little ones!
Where can I store my shoes during my Jump Time.
For your convenience we offer shoe cubbies. (Flip Factory is not responsible for any lost or stolen items)
Can I wear a cast on the Trampoline?
For the safety of our other guests, we do not allow casts on the trampoline.
How does Dodgeball work?
We offer pick-up games of DodgeBall based on availability, customer traffic and demand at that time.
How do your Birthday Parties work?
Do I need to make a reservation to come in and jump?
No. Although we welcome walk-ins for open jumping, jump time is always subject to availability on the arena. We recommend you to purchase tickets online and guarantee your spot. Buy Tickets Online Click Here.
Is there a minimum age to jump?
Jumpers 3 & under must be accompanied on the court by an adult jumper for increased supervision. There is no minimum age; the child must be able to walk. We also have court dividers that we can use based on activity at any given time.
Do I need to sign a waiver before I can jump?
YES! Every jumper needs to have a liability waiver signed. Please note, every person coming into the facility, even if they are not participating in any attractions, must sign a waiver. If you are under the age of 18 your parent or legal guardian must fill the waiver out for you. Waivers can be filled out online, or filled out at the location. Waivers will stay on file for one year.
Do you offer any Specials or Combo Deals?
Where are you located?
What are your Hours of Operation?
How much does it cost?
Can I bring outside food or drinks?
Guest who reserve tables or rooms for parties are permitted to bring birthday cakes. We have a full-service cafe that offers a wide variety of snacks, meals, and drinks for all other food and refreshment needs.
Do I have to sign a waiver for my kids every time they visit Flip Factory?
No. Waivers are kept on file and only need to be filled out once a year. Please note, every person coming into the facility, even if they are not participating in any attractions, must sign a waiver. However, should you fill out a paper copy of a waiver (possibly due to sign-in kiosk malfunctions etc.) it will only be held for the day.
Do you give group discounts? How do I book a Corporate Event, Group Event, FUNraiser, rent out entire facility?
Yes. Groups with 15 or more people are eligible for a group discount. CLICK HERE to see our groups page for more information. Please call or fill out an inquiry here and a Group Event Specialist will contact you.
Are shoes allowed on the trampolines?
No – only Flip Factory Zone Socks are allowed. They can be reused at your next visit as well!