How early can we arrive for my party?
You can arrive 15 minutes before the start of your party.
What do I need to bring for my party? Am I allowed to bring in anything?
The party comes with party supplies. For open tables it includes the happy birthday cake plates, spoons, and napkins. If you order food for the open tables, you will also get happy birthday food plates. If you get a party room, you will get table cloths, happy birthday food and cake plates, napkins, spoons, and balloons. You are more than welcome to bring in any additional decorations. Just no pinatas, nothing to hang on the wall, and not confetti.
Should I tip the party host or is the 10% service fee their tip?
10% Service charge does not go to the Party Host. Guets are more than welcome to tip their host depending on the service they receive.
What food or drinks can we bring in for our party?
There is no outside food or drinks allowed to be brought into our facility. We do have a full function café that you are able to order from.
Do I have to bring in a cake, or can I bring in brownies or cupcakes in its place?
You can bring in any of those options to replace the cake.
Where will all our stuff be put?
It will be kept in your open table space, or your private party room.
What is the cancellation policy?
Does both the open table and private party room come with a host?
Yes, they both come with a host to assist you throughout your party.
Do the 10 kids that come in the package include the birthday child?
What if we have more than 10 kids show up for the party?
Depending on what package you get, there is a different fee for additional children.
Are children that are 2 years or younger free for the birthday parties?
No, any age for the birthday parties counts as a spot in the party.
What is considered an extra child in the packages?
Anyone who wants to jump and get everything in the package that the other kids are receiving is counted as an extra child.
Is there an age limit for anyone to be a part of the package?
No, there is no age limit for anyone to be apart of the packages! Any age can participate!
Will I receive invitations for any packages or only certain ones?
When you book any packages, you will receive digital ones. We also have paper ones you can come pick up if you want your kids to pass them out. Feel free if it is a themed party to make invitations according to the theme to pass out.
Where can the waivers be completed?
The waivers can be completed online or here at Flip Factory.
What are the waivers for?
The waivers are liability forms that allow you to participate in our attractions here at Flip Factory.
Is food included in the packages? If so, how many slices do the pizzas come with and how many people will it serve?
How much is an additional pizza if we need more?
When does the final headcount and food order need to be in by?
We need the final food order by 48 in advanced. For the headcount, we suggest a final number when I make the final call the week of the party. No need to worry though because we are always prepared for more kids to show up the day of your party.
What is the schedule of the party?
The kids will jump for the first hour of the party, then will be called back over the microphone to the open table or private room to do the food and cake for the last 30 minutes of the room or table time. After that they will have a remaining 30 minutes to return to play.
If I book a party and need to discuss it with people without putting down the deposit, will you keep that spot for me?
If the deposit is not put down 24 hours after booking, the party will be cancelled.
When is the earliest we can book a party?
You can book a party whenever you would like, but we highly suggest booking your party 2 weeks in advanced to get the time and date you prefer.
What is the maximum amount of guest we can have at a party?
We do not have a maximum amount of guest you can have.
What is the deposit amount?
The deposit is 100 dollars and is taken out of the final price of your party.
What am I allowed to bring in if my child is Gluten-Intolerant?
If your child is gluten-intolerant, please contact the birthday party coordinator by email and discuss what can be brought in.
Is there a specific place for younger children to jump?
We have a section for kids 6 and under to jump in. They are not obligated to stay in that area. They can do anything that you feel comfortable letting them do.
What days can we book parties for?
You can book a party any day of the week!
